FAQ

FREQUENTLY ASKED QUESTIONS

WHAT DO I DO IF I MADE THE WRONG ORDER?

If you have made the wrong order by mistake kindly contact us via Email at perfumistalaloud@gmail.com or you can also contact our customer support at +973-17581061 or you can message us via WhatsApp at +973-33887533.

HOW CAN I GIVE MY FEEDBACK OR REVIEW ABOUT THE PRODUCT I PURCHASED?

You can give your feedback by sending us an email at marketing.perfumistaaloud@gmail.com or you can also leave a review for the specific product/products you have purchased on our website (Coming Soon).

HOW LONG DOES THE DELIVERY USUALLY TAKE?

For local Bahrain orders, deliveries usually take 24-48hrs depending on order load, no Friday deliveries, if order is made on Thursday after 2PM, delivery will be scheduled on the next business day. For international orders, shipping or delivery will take 5-7 business days.

WHAT ARE THE TIMINGS OF YOUR PHYSICAL STORE AND HEAD OFFICE?

Head Office hours are from 9AM – 6PM. Most of our physical store branches are open from 10AM – 10PM, although some may vary depending on situation with regards to the ongoing Covid 19 pandemic and hours may vary depending on public holidays. For specific location timings you can contact us on +973-33887533.

WHERE ELSE CAN I PURCHASE YOUR PRODUCTS IF I DON’T WANT TO ORDER FROM THE ONLINE STORE?

Locally, you can visit our physical stores located in various places in the Kingdom of Bahrain. Alternatively, you can also make an order through Talabat and InstaShop should you wish to make your purchase from the comfort of your own home.

WHICH COUNTRIES DO YOU CURRENTLY DELIVER TO?

We currently ship and cater to our customers in the Kingdom of Bahrain as well as International Customers.

ARE ALL THE ITEMS IN THE STORE WEBSITE IN STOCK?

Yes, stocks are updated frequently.

HOW CAN I PAY FOR THE PRODUCT I WANT TO ORDER?

Currently, you can securely pay for your order by using your Debit or Credit Card.

IS YOUR PAYMENT METHOD SECURE?

Yes, all payment methods made by you and all sensitive information provided on our Online Store is secured.

DO YOU HAVE CASH ON DELIVERY PAYMENT METHOD FOR LOCAL OR BAHRAIN DELIVERY?

Unfortunately, we don’t have COD Payment Method for local deliveries as of now.

HOW DO I TRACK MY ORDER?

Once your order is processed, we will provide you a reference number for you to be able to track your shipments.

WHAT HAPPENS TO MY ORDER IF IT WASN’T DELIVERED OR RECEIVED?

For such cases you can contact our Customer Support via email at marketing.perfumistaaloud@gmail.com

or you can contact us directly at +973-33887533 or message us via WhatsApp at +973-33887533

CAN I RETURN OR EXCHANGE MY PRODUCT?

You can only return or exchange the product if you received it in a bad condition such as damaged product, no labels and coverings etc upon receiving. Kindly inspect the product before signing off with the delivery courier to prevent such issues. You can find out more about this by clicking or going to the Return and Exchange Policy here on our website.

Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, or make a purchase from our e-commerce platform. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely by third-party providers)

b. Non-Personal Information

• Browser type
• Device information
• IP address
• Pages visited and time spent on our website
• Referring URL

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These technologies collect information about your browsing behavior and preferences.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, account, or inquiries
• Personalize your shopping experience
• Improve our website and services
• Send promotional emails (if you have opted in)
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, shipping, and website analytics.
• Legal Authorities: When required by law or to protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we have about you.
• Correction: Request corrections to your personal information.
• Deletion: Request the deletion of your information, subject to legal or contractual restrictions.
• Opt-Out: Opt-out of receiving promotional emails by clicking the "unsubscribe" link in any email.
• Cookies: Adjust your browser settings to reject cookies.

To exercise these rights, contact us at marketing.perfumistaaloud.com

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our website after changes are made constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: marketing.perfumistaaloud@gmail.com